Your privacy is important to us

Behind The Upload respects your privacy and is committed to handling personal information carefully, fairly and transparently.

This privacy policy explains what information we may collect, why we use it and how you can contact us about your personal data.

1. Who we are

Behind The Upload provides practical creator tools, free resources and channel-review services for small YouTube creators.

Behind The Upload is operated by:

M.M.McFerran

Email: info@behindtheupload.co.uk

Behind The Upload is based in the United Kingdom.

2. What information we may collect

We may collect personal information when you:

• contact us through the website contact form;

• email us directly;

• download a free resource;

• purchase a digital product through Payhip;

• enquire about or purchase a channel-review service;

• voluntarily send screenshots or other information for a channel review.

The information may include:

• your name;

• your email address;

• the information you include in a message;

• order details and purchase history;

• the name of your YouTube channel;

• screenshots or evidence that you choose to provide for a channel review;

• correspondence connected with your enquiry or purchase;

• technical information collected through website cookies or similar technologies.

Please do not send passwords, login details, verification codes, bank details or other sensitive information.

We will never ask for access to your YouTube password, Google login details or channel-manager permissions.

3. How we use your information

We use personal information only where it is needed for a clear business purpose.

PurposeInformation usedLawful basisResponding to enquiriesName, email address and message detailsLegitimate interests in responding to enquiries and taking steps requested before a service is purchasedDelivering digital products and servicesName, email address, order details and relevant service informationPerformance of a contractCompleting a channel reviewChannel details, screenshots and information voluntarily provided by the customerPerformance of a contractKeeping business and accounting recordsOrder and transaction recordsLegal obligationProtecting the website and preventing misuseRelevant technical or security informationLegitimate interests in operating a secure websiteSending optional marketing emailsName and email addressConsent, where you have actively opted in

We do not sell or rent your personal information.

4. Channel-review screenshots and evidence

If you purchase a channel-review service, you may choose to provide screenshots from YouTube Studio or other relevant evidence.

Please share only the information needed for the review.

Do not send:

• passwords;

• login details;

• verification codes;

• bank details;

• private personal information that is not needed for the service;

• access permissions for your YouTube or Google account.

Screenshots are used only to prepare the requested review and provide any included clarification support.

5. Purchases and payment processing

Digital products and selected services are purchased through Payhip.

Payhip may collect information needed to process an order and deliver a download or service. Payment details are handled securely by the payment provider shown during checkout.

Behind The Upload does not receive or store your full debit-card or credit-card details.

Please review Payhip’s own privacy information and the privacy information of the payment provider shown at checkout.

6. Website hosting and service providers

Our website is created and hosted using Webador.

We may use trusted service providers where needed to operate the website, deliver products, respond to messages and maintain business records. These may include:

• Webador for website hosting and contact-form processing;

• Payhip for digital-product and service checkout;

• payment providers shown during checkout;

• email-service providers;

• accountants or professional advisers where required;

• public authorities where disclosure is required by law.

We share only the information needed for the relevant purpose.

7. International data transfers

Some service providers may process information outside the United Kingdom.

Where this happens, the relevant provider is responsible for using appropriate safeguards in accordance with applicable data-protection law.

8. How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.

Our usual retention approach is:

InformationUsual retention periodGeneral contact-form enquiriesUp to 12 months after the enquiry has been resolvedChannel-review screenshots and working evidenceNormally deleted within 90 days after the final report has been delivered, unless needed for an agreed clarification, dispute or legal reasonCompleted reports and essential service correspondenceKept only for as long as reasonably needed for customer support, record keeping and legal obligationsPurchase, invoice and accounting recordsKept for the period required by tax and accounting lawOptional marketing contact detailsKept until you unsubscribe or withdraw consent

We may keep information for longer where required by law or where needed to deal with a dispute.

9. Cookies

Our website may use cookies or similar technologies to help the site function correctly.

Some cookies may be essential for the website to work. Other cookies, such as analytics or marketing cookies, should only be used where the appropriate consent has been obtained.

You can manage cookie choices through the cookie banner or your browser settings where available.

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate information;

• ask us to delete information where the law allows;

• ask us to restrict how information is used;

• object to certain uses of your information;

• ask for certain information to be provided in a portable format;

• withdraw consent at any time where consent is the lawful basis.

To exercise any of these rights, email:

info@behindtheupload.co.uk

We may need to confirm your identity before completing a request.

11. Complaints

Please contact us first if you have a concern about how your information has been handled.

You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

12. Changes to this policy

We may update this privacy policy when our website, services or legal obligations change.

The latest version will always be published on this page.